Help.

A chapter is a release. Chapter 01 is the current one.

Yes. Prices are in INR and include applicable tax.

To serviceable addresses within India.

₹99 below ₹1,999 after discounts and complimentary from ₹1,999. COD, where available, adds ₹49 separately.

Where shown at checkout, yes, for the added fee above. We may call or WhatsApp you to confirm a COD order before it ships — it keeps fake orders from costing everyone else. Refusing a confirmed COD delivery can limit COD on orders after it.

Every garment is printed to order. Printing takes 2–4 business days, and delivery a further 3–7 business days after dispatch.

If it comes back to us after a failed or refused delivery, re-shipping or return costs ₹200.

Before dispatch, yes — email or call as soon as you can. Once it has shipped, it can't be cancelled; the Returns & Exchange terms apply instead.

Each piece's page carries its own measurements table — chest, length and more, in inches, taken from our own samples. Compare the numbers with a similar garment you already own. Read it before you order — an exchange raised only because it wasn't read is chargeable, not free.

Only in eligible cases: a size issue, the wrong product, or a damaged product. Change of mind and minor colour differences from lighting or screens are not eligible.

Raise it within 48 hours of delivery. The item must be unused, unwashed, with tags and original packaging, and handed over for reverse pickup within that window. An exchange fee of ₹195–₹250 applies depending on your location, covering reverse pickup and reshipping. For a damaged or wrong item, film an unboxing video; DARENZ covers the fee instead of you.

No. Anything styled alongside a garment is an unbranded prop unless a DARENZ product page says otherwise.

Client services: support@darenz.in, +91 85300 56624, or the same number on WhatsApp. Unresolved matters escalate through Grievance Redressal.

Indian rupees. Every price includes all taxes.

UPI, cards and net banking at checkout, or cash on delivery.

Yes, by email with your order confirmation.

DARENZ’s arrangement with people who own a piece. Ten percent back as credit on every piece you keep, first look at each chapter, and a link that gives a friend complimentary delivery and you ₹200 when they keep their piece. Nothing to join. Your first order does it. Culture

A week after delivery, once the exchange window has passed. It shows in your account and applies automatically at checkout when you’re signed in.

Twelve months after it lands.

Exchanges keep the credit. Refunds reverse the credit for that piece.

In your dispatch email, and on the Culture page when you’re signed in.

Anyone placing their first DARENZ order with your link and paying online. Your own orders don’t count.

Tab moves between controls, Enter or Space activates, Escape closes overlays. Left and right arrows move through gallery images. Press / to search.

The site follows your reduced-motion setting: scroll scenes become still pages and the film does not play on its own.

support@darenz.in or +91 85300 56624.

This site keeps your saved pieces, the size you chose last, the pieces you viewed recently, any card you put on the record and display choices such as grid size, in your browser only. Your bag and sign-in are handled by Shopify; its cookies are described in the privacy policy.

Only what it takes to deliver your order and reply to you. The full privacy policy is under Policies.

support@darenz.in.

DARENZ, operated by Sotby LLP, Pune, India.

When you receive the order confirmation email. Payment is taken at checkout.

DARENZ is operated by Sotby LLP. Registered office: WeWork Raheja Woods, Ground floor to 5th floor, Beside Cybage Building, Talera Park, Kalyani Nagar, Pune, Maharashtra 411006, India.

Support: support@darenz.in. Phone and WhatsApp: +91 85300 56624. Grievance officer: Yash Beherani. Grievance redressal

Effective date: 1 September 2026

Who this covers

This policy explains how Sotby LLP, operating as DARENZ (darenz.in), collects, uses, shares and protects personal data under India's Digital Personal Data Protection Act, 2023 (the DPDP Act). Sotby LLP is the data fiduciary. Registered office: WeWork Raheja Woods, Ground floor to 5th floor, Beside Cybage Building, Talera Park, Kalyani Nagar, Pune, Maharashtra 411006, India.

What we collect

• Contact and delivery details, including your name, address, phone number and email address.
• Order and transaction data, including items bought, prices, order history, returns and exchanges.
• Payment data, handled directly by our payment processor, Razorpay and or Cashfree. DARENZ does not receive or store your full card number, CVV or UPI PIN.
• Communications, including messages you send through the contact form, email, phone or WhatsApp, including any order number, size or fit details you share.
• Device and usage data, including IP address, browser, and pages viewed, collected automatically through the site and cookies.

Why we collect it

To take and fulfil your order, arrange delivery and COD verification, process an exchange or refund, respond to a query or grievance, meet tax and accounting obligations, secure the site against fraud, and, only with your consent, send marketing by email or WhatsApp.

Consent and marketing

Where the DPDP Act requires consent, principally for marketing communication, we ask for it plainly, for example when you join the waitlist or newsletter, and you can withdraw it at any time using the unsubscribe link or by emailing support@darenz.in. Withdrawing consent does not affect an order already placed or a communication we are required to send you about it.

Who we share it with

Shopify, our platform and hosting provider; Razorpay and or Cashfree for payment processing; our courier partners for delivery and COD collection; Judge.me for product reviews, where used; and Meta and Google for site analytics and, where consented, advertising. Each processes data under its own terms and only for the purpose we have engaged it for. We do not sell personal data.

How long we keep it

Order and transaction records are kept as long as applicable tax and consumer protection law requires. Marketing data is kept until you unsubscribe or ask us to delete it. Data tied to an open grievance is kept until it is resolved and for a reasonable period after.

Your rights

Under the DPDP Act you may: access the personal data we hold about you; correct or update it; ask us to erase it, subject to what we must legally retain; withdraw consent; nominate another individual to exercise these rights on your behalf in the event of your death or incapacity; and raise a grievance about how your data has been handled. Contact support@darenz.in or +91 85300 56624, also on WhatsApp, to exercise any of these. If unresolved, escalate to Yash Beherani, Grievance Officer, DARENZ, at the same address, or from there to the Data Protection Board of India.

Cookies and tracking

The site uses essential cookies to run checkout and the bag, and, where enabled, analytics and advertising cookies, Meta Pixel and Google Analytics, to understand traffic and measure campaigns. You can control non-essential cookies through your browser settings.

Children

DARENZ is not directed at anyone under 18 and we do not knowingly collect personal data from a child. If you believe a child's data has reached us without appropriate consent, contact us and we will delete it.

Security

We use reasonable technical and organisational measures to protect personal data, consistent with the DPDP Act's requirements. No system is perfectly secure. If a breach affecting you occurs, we will notify you and the relevant authority as the law requires.

Where your data is processed

Our service providers, including Shopify, may process data on servers outside India. We only use providers permitted under the DPDP Act's cross border transfer rules.

Changes to this policy

We may update this policy as our practices or the law changes. The effective date above reflects the latest version. Material changes will be highlighted here.

Contact

Questions or requests: support@darenz.in, +91 85300 56624, also on WhatsApp, or Sotby LLP, WeWork Raheja Woods, Ground floor to 5th floor, Beside Cybage Building, Talera Park, Kalyani Nagar, Pune, Maharashtra 411006, India.

Open as a page

Effective date: 1 September 2026

Before you order

Every piece's page carries its own measurements table, fabric, wash and fit notes. Read them, compare the numbers against a garment you already own, and confirm the size and variant before you commit. That information is already there for you, and an exchange raised only because it wasn't read is still chargeable under the terms below, not free.

Exchange

DARENZ exchanges a piece in three cases only: the wrong size, the wrong product, or a damaged product.

Raise the exchange within 48 hours of delivery, and hand the item over for reverse pickup within that same window. It must be unused, unwashed, and returned with its original tags and packaging intact. For a damaged or wrong item, film an unboxing video. Without it that claim cannot be verified.

An exchange fee of ₹195–₹250 applies depending on your location, covering reverse pickup and reshipping. Once the returned item passes inspection, the replacement ships.

Return

Returns are accepted only where Client Services approves one. This policy is not a general right to send a piece back. A return handling and reverse-pickup fee of ₹200 applies.

Not eligible for return or refund: a change of mind, a minor colour difference caused by lighting or your screen, or any other preference formed after delivery. If in doubt before you order, ask us at support@darenz.in, or on the same number on WhatsApp.

Undelivered prepaid orders

If a prepaid order cannot be delivered because of a failed attempt, a refused parcel, or an address that cannot be reached, and it returns to us, re-shipping or return costs ₹200.

Cash on delivery

A COD order may carry an additional handling fee, shown at checkout. We may call or WhatsApp you before dispatch to confirm it; refusing a confirmed COD delivery can restrict COD on later orders. Where a partial payment option is offered, paying it reduces the COD amount collected at delivery. Full delivery terms are in the Shipping policy.

Cancellation

An order can be cancelled before it dispatches. Email support@darenz.in or call +91 85300 56624 with your order number, and anything you paid, including delivery and COD charges collected, is refunded in full. Once it has shipped it cannot be cancelled, and the terms above apply instead.

Refund timing

An approved refund is initiated within 7–10 business days of the returned item passing inspection. Banks and payment providers may take longer to post the credit. A prepaid refund returns to the original payment method; a COD refund is sent by verified bank transfer or UPI after an authenticated exchange with Client Services. DARENZ will never ask for a card PIN, CVV or one-time password.

Start a request

Email support@darenz.in with the subject “Return or exchange — [order number]”, or call +91 85300 56624 (also WhatsApp). Wait for written instructions before sending anything. An unsolicited parcel is not accepted.

Open as a page

Effective date: 1 September 2026

1. About these terms

These Terms of Service and Sale govern use of darenz.in and orders placed with DARENZ. darenz.in is operated by Sotby LLP, a limited liability partnership registered in India, with its registered office at WeWork Raheja Woods, Ground floor to 5th floor, Beside Cybage Building, Talera Park, Kalyani Nagar, Pune, Maharashtra 411006, India. Contact Client Services at support@darenz.in or +91 85300 56624, also on WhatsApp.

By using the site or submitting an order, you agree to these terms and to the Privacy Policy, the Shipping Policy and the Return and Refund Policy. Nothing here limits a right that cannot lawfully be limited under Indian consumer law.

2. Eligibility and information

You must be legally able to enter a contract. A parent or guardian must place an order for a person under 18. You are responsible for accurate contact, billing and delivery information and for protecting account credentials.

3. Products, measurements and imagery

Read the product description, material, care and size information before ordering. Size tables contain our own garment measurements in inches and the stated production tolerance. They are not body measurements or conversions from another retailer. Colours and textures may vary across displays, lighting and production. Editorial imagery may be digitally produced and does not replace the written product specification.

Unbranded accessories in campaign photographs are styling props and are not sold unless a separate DARENZ product page expressly says otherwise.

4. Prices, tax and availability

Prices are in Indian rupees and include applicable tax. Checkout shows the final amount, including delivery, COD fee and discount, before submission. Availability can change and an item in your bag is not reserved. Products marked Draft, Staging, Coming Soon or unavailable cannot be purchased.

5. Orders

Submitting an order is an offer to buy. An automated receipt confirms receipt, not final acceptance. DARENZ may perform payment, stock, address or fraud checks, including a confirmation call or WhatsApp message before dispatch, particularly for COD orders. We may decline or cancel for unavailable stock, failed payment, an unserviceable address, suspected fraud, promotion misuse, or a material product or pricing error. Any amount collected for a cancelled item will be refunded.

6. Payment

Available methods appear at checkout. Razorpay may process card and UPI transactions when enabled. Cash on delivery, where available, carries a separate ₹49 fee and may require verification. Refusing a confirmed COD order may restrict COD on later orders. Where offered, a partial online payment reduces the COD amount collected at delivery. Shopify supplies commerce infrastructure, and Releasit COD Fee may administer the COD charge when installed. Each provider may apply its own terms and privacy notice. DARENZ will never request a card PIN, CVV or one-time password by email, telephone or social media.

7. Delivery

DARENZ delivers within India. Standard delivery is ₹99 when the merchandise subtotal after discounts is below ₹1,999 and complimentary at ₹1,999 or more. The ₹49 COD fee remains separate. Estimated delivery is 3–7 business days after dispatch, subject to serviceability and events outside reasonable control. Risk passes on delivery to you or an authorised recipient. If a prepaid order cannot be delivered and is returned to us, re-shipping or return costs ₹200.

8. Cancellation, exchange and return

An order may be cancelled before it is dispatched by contacting Client Services. Once shipped it cannot be cancelled. A size issue, wrong item or damaged item may be raised for exchange within 48 hours of delivery, unused, unwashed and with tags and packaging intact. An exchange fee of ₹195–₹250 applies depending on location, covering reverse pickup and reshipping, except where DARENZ is at fault. Returns outside these categories, including a change of mind or a minor colour difference caused by lighting or screen settings, are not accepted. Where a return is approved by Client Services, a ₹200 handling and reverse-pickup fee applies. Approved refunds are initiated within 7–10 business days of inspection. Full terms are in the Return and Refund Policy, which controls over this summary if the two differ.

9. Acceptable use and intellectual property

Do not misuse the site, interfere with security or checkout, submit false details, transmit malicious code, scrape content at scale or attempt unauthorised transactions. DARENZ names, marks, campaign concepts, photographs, writing, graphics and original site elements are owned by or licensed to Sotby LLP and may not be commercially reproduced without written permission.

10. Liability and service availability

Products and services carry protections required by law. Nothing excludes liability that cannot lawfully be excluded. To the extent permitted, DARENZ is not responsible for unforeseeable indirect loss or loss caused by misuse, ignored care instructions, inaccurate customer information or events outside reasonable control. Site access may be interrupted for maintenance or technical reasons.

11. Governing law and concerns

These terms are governed by Indian law. Courts with lawful jurisdiction in Pune, Maharashtra may hear disputes, without limiting a consumer's right to use another legally available forum. First contact support@darenz.in. Unresolved consumer concerns may be addressed to Yash Beherani, Grievance Officer, DARENZ, at the same email and telephone number.

Open as a page

Effective date: 1 September 2026

Where DARENZ delivers

Serviceable addresses within India. Checkout will tell you if your pincode is not one of them. We do not offer international delivery under this policy.

Delivery charge

₹99 when your merchandise subtotal after discounts is under ₹1,999, and complimentary at ₹1,999 or more. Cash on delivery, where shown, adds a separate ₹49 handling fee regardless of subtotal.

Print window and dispatch

Nothing is printed until your order is placed. Printing takes 2–4 business days, then the parcel dispatches. Processing can run longer around weekends, public holidays, address or payment verification, or unusually high demand. An estimate here is not an appointment.

Delivery window

3–7 business days after dispatch, depending on courier and location.

Confirming a COD order

We may call or WhatsApp you before a COD order ships, to confirm it is really yours. It is a small friction that keeps fake orders from costing everyone else. Refusing a confirmed COD delivery can restrict COD on orders you place after it.

Partial payment

Where offered at checkout, paying a small amount upfront reduces the COD amount collected at your door.

Address and tracking

Give us a complete, accurate address and a number you will actually answer. Tracking is sent when the courier provides it. If something needs correcting, email support@darenz.in immediately. Once a parcel is moving, a change cannot be guaranteed.

Failed delivery and undelivered prepaid orders

After a failed attempt, a refusal, or an address that cannot be reached, a parcel returns to us. For a prepaid order that comes back this way, re-shipping it, or returning your payment instead, costs ₹200, deducted before any refund. We will always contact you first to ask which you would prefer.

Damage or tampering

Check the outer package before you accept it. If it looks opened or damaged, photograph it before you unbox further and contact us straight away. For a missing, damaged or wrong item, keep everything, the item, tags and box, while we look into it. See the Return and Refund Policy for what happens next.

Help

Email support@darenz.in or call +91 85300 56624, also on WhatsApp. Have your order number ready.

Open as a page

Effective date: 1 September 2026

Client Services

Email: support@darenz.in
Telephone and WhatsApp: +91 85300 56624

Business correspondence

Sotby LLP
WeWork Raheja Woods, Ground floor to 5th floor
Beside Cybage Building, Talera Park
Kalyani Nagar, Pune, Maharashtra 411006, India

Consumer grievance contact

Yash Beherani, Grievance Officer, DARENZ
Email: support@darenz.in
Telephone: +91 85300 56624

For an order, include the order number and the checkout email or telephone number. For a product, include its name, colour and size. For visible damage or an incorrect item, attach clear photographs and, where required, an unboxing video. Never send card credentials, a PIN, CVV or one-time password. Do not mail a return until written instructions are issued.

Open as a page

Effective date: 1 September 2026

darenz.in is operated by Sotby LLP, a limited liability partnership registered in India. DARENZ is a brand of Sotby LLP.

Registered office
WeWork Raheja Woods, Ground floor to 5th floor
Beside Cybage Building, Talera Park
Kalyani Nagar, Pune, Maharashtra 411006, India

Client Services
Email: support@darenz.in
Telephone and WhatsApp: +91 85300 56624

Consumer grievance contact
Yash Beherani, Grievance Officer, DARENZ
Email: support@darenz.in
Telephone: +91 85300 56624

DARENZ names, marks, wordmarks, monograms, product names, campaign concepts, photographs, films, writing, graphics and original site elements are owned by or licensed to Sotby LLP. Commercial reuse requires prior written permission. Third-party marks belong to their owners.

Product price, availability, composition, GSM, fit and origin claims appear on the relevant product page and are confirmed at checkout where applicable. Customer purchases are governed by the Terms of Service, the Privacy Policy, the Shipping Policy and the Return and Refund Policy.

Report a legal, intellectual-property or consumer concern to support@darenz.in with enough information for review.

Open as a page