Terms of service
Effective date: 1 September 2026
1. About these terms
These Terms of Service and Sale govern use of darenz.in and orders placed with DARENZ. darenz.in is operated by Sotby LLP, a limited liability partnership registered in India, with its registered office at WeWork Raheja Woods, Ground floor to 5th floor, Beside Cybage Building, Talera Park, Kalyani Nagar, Pune, Maharashtra 411006, India. Contact Client Services at support@darenz.in or +91 85300 56624, also on WhatsApp.
By using the site or submitting an order, you agree to these terms and to the Privacy Policy, the Shipping Policy and the Return and Refund Policy. Nothing here limits a right that cannot lawfully be limited under Indian consumer law.
2. Eligibility and information
You must be legally able to enter a contract. A parent or guardian must place an order for a person under 18. You are responsible for accurate contact, billing and delivery information and for protecting account credentials.
3. Products, measurements and imagery
Read the product description, material, care and size information before ordering. Size tables contain our own garment measurements in inches and the stated production tolerance. They are not body measurements or conversions from another retailer. Colours and textures may vary across displays, lighting and production. Editorial imagery may be digitally produced and does not replace the written product specification.
Unbranded accessories in campaign photographs are styling props and are not sold unless a separate DARENZ product page expressly says otherwise.
4. Prices, tax and availability
Prices are in Indian rupees and include applicable tax. Checkout shows the final amount, including delivery, COD fee and discount, before submission. Availability can change and an item in your bag is not reserved. Products marked Draft, Staging, Coming Soon or unavailable cannot be purchased.
5. Orders
Submitting an order is an offer to buy. An automated receipt confirms receipt, not final acceptance. DARENZ may perform payment, stock, address or fraud checks, including a confirmation call or WhatsApp message before dispatch, particularly for COD orders. We may decline or cancel for unavailable stock, failed payment, an unserviceable address, suspected fraud, promotion misuse, or a material product or pricing error. Any amount collected for a cancelled item will be refunded.
6. Payment
Available methods appear at checkout. Razorpay may process card and UPI transactions when enabled. Cash on delivery, where available, carries a separate ₹49 fee and may require verification. Refusing a confirmed COD order may restrict COD on later orders. Where offered, a partial online payment reduces the COD amount collected at delivery. Shopify supplies commerce infrastructure, and Releasit COD Fee may administer the COD charge when installed. Each provider may apply its own terms and privacy notice. DARENZ will never request a card PIN, CVV or one-time password by email, telephone or social media.
7. Delivery
DARENZ delivers within India. Standard delivery is ₹99 when the merchandise subtotal after discounts is below ₹1,999 and complimentary at ₹1,999 or more. The ₹49 COD fee remains separate. Estimated delivery is 3–7 business days after dispatch, subject to serviceability and events outside reasonable control. Risk passes on delivery to you or an authorised recipient. If a prepaid order cannot be delivered and is returned to us, re-shipping or return costs ₹200.
8. Cancellation, exchange and return
An order may be cancelled before it is dispatched by contacting Client Services. Once shipped it cannot be cancelled. A size issue, wrong item or damaged item may be raised for exchange within 48 hours of delivery, unused, unwashed and with tags and packaging intact. An exchange fee of ₹195–₹250 applies depending on location, covering reverse pickup and reshipping, except where DARENZ is at fault. Returns outside these categories, including a change of mind or a minor colour difference caused by lighting or screen settings, are not accepted. Where a return is approved by Client Services, a ₹200 handling and reverse-pickup fee applies. Approved refunds are initiated within 7–10 business days of inspection. Full terms are in the Return and Refund Policy, which controls over this summary if the two differ.
9. Acceptable use and intellectual property
Do not misuse the site, interfere with security or checkout, submit false details, transmit malicious code, scrape content at scale or attempt unauthorised transactions. DARENZ names, marks, campaign concepts, photographs, writing, graphics and original site elements are owned by or licensed to Sotby LLP and may not be commercially reproduced without written permission.
10. Liability and service availability
Products and services carry protections required by law. Nothing excludes liability that cannot lawfully be excluded. To the extent permitted, DARENZ is not responsible for unforeseeable indirect loss or loss caused by misuse, ignored care instructions, inaccurate customer information or events outside reasonable control. Site access may be interrupted for maintenance or technical reasons.
11. Governing law and concerns
These terms are governed by Indian law. Courts with lawful jurisdiction in Pune, Maharashtra may hear disputes, without limiting a consumer's right to use another legally available forum. First contact support@darenz.in. Unresolved consumer concerns may be addressed to Yash Beherani, Grievance Officer, DARENZ, at the same email and telephone number.