Consumer Grievance Redressal

A direct route to resolution

DARENZ aims to resolve a concern clearly, fairly and at the level closest to the order. Begin with Client Services at support@darenz.in. If the matter remains unresolved or you wish to register a formal consumer grievance, contact:

Grievance Officer, DARENZ
Email: support@darenz.in
Telephone: +91 78418 15820
Address: 7th Floor, 601, Sunshree D2, NIBM Post Office Road, Kondhwa, Pune, Maharashtra 411048, India

Use the subject Formal grievance — [order number, if applicable] and include:

• your name and preferred contact details;
• the order number or relevant product/page;
• a concise description of what happened;
• the resolution you are requesting;
• previous Client Services correspondence; and
• relevant photographs, receipts or transaction references.

DARENZ will acknowledge a formal consumer grievance within 48 hours of receipt and aims to resolve it within one month, subject to the complexity of the matter and any information reasonably required from you. We will communicate the outcome or a meaningful status update through the contact details supplied.

If a matter is not resolved to your satisfaction, you may contact the Government of India’s National Consumer Helpline through its online portal or by calling 1915. Using the DARENZ process does not remove any right to approach an appropriate Consumer Commission or other competent authority.