Grievance Redressal.

How to raise a grievance

First contact Client Services at support@darenz.in or +91 85300 56624. Include your name, order number where relevant, contact details, a clear description and the outcome requested.

Escalation

If the matter remains unresolved, address it to Yash Beherani, Grievance Officer, DARENZ at support@darenz.in or by post to Sotby LLP, WeWork Raheja Woods, Ground to 5th Floor, Raheja Woods, Beside Cybage Building, Talera Park, Kalyani Nagar, Pune, Maharashtra 411006, India.

DARENZ acknowledges a grievance within 48 hours and works to resolve it within 30 days, in line with the Consumer Protection (E-Commerce) Rules, 2020. Complex matters may need further information; we will explain what is required. This process does not prevent use of another lawful consumer remedy, including India's National Consumer Helpline or the appropriate consumer forum.