Shipping policy
Effective date: 7 August 2026
Delivery area
DARENZ currently accepts delivery addresses within India. International delivery is not available at launch. Availability is checked at checkout and some postal codes may be temporarily unavailable.
Delivery charges
- Merchandise subtotal below ₹1,999 after discounts: ₹99 delivery.
- Merchandise subtotal ₹1,999 or more after discounts: complimentary delivery.
- Cash on delivery: an additional ₹49 when COD is offered at checkout.
The COD fee is separate from the delivery threshold. All applicable charges are shown before the order is submitted.
Estimated timing
Orders are ordinarily estimated to arrive within 3–7 business days after dispatch. A business day excludes Sundays and public holidays. Delivery to some locations, or during major launches, public holidays, severe weather or transport disruption, may take longer.
The estimate is not a guaranteed appointment. If a material delay becomes known, we will use the contact details on the order to provide an update.
Order confirmation and tracking
After an order is accepted, we send confirmation to the email address or telephone number supplied at checkout. When tracking becomes available, it is shared through an order-status or dispatch message. Tracking scans can take time to update after handover.
We may divide an order into more than one parcel or combine eligible items without increasing the delivery charge already accepted at checkout.
Address and contact accuracy
Please enter a complete address, postal code, landmark where useful, and a reachable telephone number. Contact Client Services promptly if something is incorrect. An address change cannot be guaranteed after fulfilment begins, and we will not redirect a parcel where doing so could create a fraud or delivery risk.
If delivery cannot be completed because the address or contact details supplied were materially incorrect, contact us after the parcel returns so we can explain the available re-delivery, cancellation or refund route and any directly incurred delivery cost before you choose.
COD verification
COD is offered only when shown at checkout and may depend on postal-code serviceability or order verification. We may contact you before accepting a COD order. Repeatedly refusing confirmed COD parcels or supplying unverifiable information can result in COD being unavailable for a later order.
Receiving the parcel
Do not accept a parcel that is visibly opened, heavily damaged or tampered with if you can reasonably refuse it. If you accept it, photograph the outer packaging before opening and contact support@darenz.in promptly with the order number and clear images.
Once marked delivered, first check with household members, reception, security or another person authorised to receive at the address. If it still cannot be located, contact Client Services promptly so a delivery investigation can be opened. Investigation timing depends on the delivery provider, but we will keep you informed and provide the remedy required after the result.
Incorrect, damaged or defective items
If DARENZ sends the wrong item, or an item arrives damaged or defective, contact support@darenz.in as soon as possible and no later than 14 calendar days after delivery. Include the order number, a description and clear photographs where reasonably possible. DARENZ will cover the authorised return and replacement delivery. If an appropriate replacement is unavailable, we will offer a refund in accordance with the Returns, Exchanges & Refunds Policy.
Contact
For delivery assistance, email support@darenz.in or call +91 78418 15820. Do not send a return to the business address or any address found online unless DARENZ has first issued written return instructions.