Refund policy

Effective date: 1 September 2026

Before you order

Every piece's page carries its own measurements table, fabric, wash and fit notes. Read them, compare the numbers against a garment you already own, and confirm the size and variant before you commit. That information is already there for you, and an exchange raised only because it wasn't read is still chargeable under the terms below, not free.

Exchange

DARENZ exchanges a piece in three cases only: the wrong size, the wrong product, or a damaged product.

Raise the exchange within 48 hours of delivery, and hand the item over for reverse pickup within that same window. It must be unused, unwashed, and returned with its original tags and packaging intact. For a damaged or wrong item, film an unboxing video. Without it that claim cannot be verified.

An exchange fee of ₹195–₹250 applies depending on your location, covering reverse pickup and reshipping. Once the returned item passes inspection, the replacement ships.

Return

Returns are accepted only where Client Services approves one. This policy is not a general right to send a piece back. A return handling and reverse-pickup fee of ₹200 applies.

Not eligible for return or refund: a change of mind, a minor colour difference caused by lighting or your screen, or any other preference formed after delivery. If in doubt before you order, ask us at support@darenz.in, or on the same number on WhatsApp.

Undelivered prepaid orders

If a prepaid order cannot be delivered because of a failed attempt, a refused parcel, or an address that cannot be reached, and it returns to us, re-shipping or return costs ₹200.

Cash on delivery

A COD order may carry an additional handling fee, shown at checkout. We may call or WhatsApp you before dispatch to confirm it; refusing a confirmed COD delivery can restrict COD on later orders. Where a partial payment option is offered, paying it reduces the COD amount collected at delivery. Full delivery terms are in the Shipping policy.

Cancellation

An order can be cancelled before it dispatches. Email support@darenz.in or call +91 85300 56624 with your order number, and anything you paid, including delivery and COD charges collected, is refunded in full. Once it has shipped it cannot be cancelled, and the terms above apply instead.

Refund timing

An approved refund is initiated within 7–10 business days of the returned item passing inspection. Banks and payment providers may take longer to post the credit. A prepaid refund returns to the original payment method; a COD refund is sent by verified bank transfer or UPI after an authenticated exchange with Client Services. DARENZ will never ask for a card PIN, CVV or one-time password.

Start a request

Email support@darenz.in with the subject “Return or exchange — [order number]”, or call +91 85300 56624 (also WhatsApp). Wait for written instructions before sending anything. An unsolicited parcel is not accepted.